Refund policy

Refund Policy

This policy applies to all orders placed through groundeddrops.com.au, wherever you are in the world.

40-day returns, free everywhere

You have 40 days from delivery to return unopened, unused items for any reason. Items must be in their original condition and packaging.

Return shipping is free for approved returns, in Australia and internationally. Email us at admin@groundeddrops.com with your order number and we'll send you a prepaid return label or return instructions.

Once we receive and check your return, we'll refund you to your original payment method. Refunds usually show within 5-10 business days, depending on your bank.

Opened coffee

Because coffee is a food product, we can't accept returns of opened or used coffee, unless it's faulty, damaged or incorrect (see below).

Faulty, damaged or incorrect items

If your order arrives damaged or faulty, or we sent the wrong item, email us at admin@groundeddrops.com within 40 days of delivery, ideally with a photo. We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send anything back: please keep the coffee.

International orders

International orders get the same 40-day window and free returns as Australian orders. Any import duties or taxes charged by your country are collected by your local authorities, and we're unable to refund them.