Get in touch

Have a question about an order, a blend, or your subscription? Drop Bot can answer most of them in seconds, or check the quick answers below. Still need us? Send a note and we'll get back to you, usually within a business day (sometimes a little longer during busy periods).

Factory 10 / 157 Airds Road, Minto NSW 2566
We're an online roastery - not open to the public.

Drop Bot · online now

Get an answer in seconds

Most questions don't need to wait for an email reply. Drop Bot looks things up live and answers on the spot.

Live order status and tracking
When your next subscription delivery is due
Shipping, grinds, freshness and brewing help

Ask Drop Bot Where's my order? My subscription

Open 24/7. If it can't sort it, it passes you straight to a real person.

Before you message

Quick answers to what we're asked most

How do I manage, pause, skip or cancel my subscription?

You're in full control from your account - skip a delivery, pause, change your blend or size, update your address, or cancel anytime. Manage my subscription.

Where's my order?

Your shipping confirmation email has live tracking. Orders usually leave our NSW roastery within a couple of business days - a little longer during busy periods. Still stuck? Send a note below with your order number and we'll chase it.

Can I change my delivery address or redirect a parcel?

If your order hasn't shipped yet, message us straight away with the correct address and we'll update it. If it's already on its way, we can often still redirect it - send the new address and we'll do our best with the courier.

Can I use my Drops points or a discount code?

Redeem Drops points from your account at checkout. If a code or points didn't apply - or you'd like points used on a subscription order - send us a note and we'll sort it manually.

My order arrived wrong or incomplete?

Send a note below with your order number (a photo helps) and we'll make it right - that's our promise.

Wholesale, stockist or bulk order?

We supply cafés, retailers, offices, hotels and gift makers across Australia with fresh-roasted beans and specialty drip bags. See our wholesale page to learn more and apply in two minutes. Already set up? Log in to your wholesale account.